Reset a PrestaShop 9 password

Since PrestaShop 9, the password reset has changed. If you’re stuck, here it is two methods:

1. The classic method (via interface).
2. The pro method (directly in database with bcrypt).

Are you using an older version? Check out our prestashop Guide 1.7 and 8.

Method 1: Classic email reset

1. Go to your back office login page (votre-site.com/adminXYZ).
2. Click “Forgot your password? “.
3. Enter the email linked to the administrator account.
4. Validate the link received by email (valid for 24 hours).
5. Create a new password (12 characters minimum, with capital letters, numbers and symbols).

⚠️ Common problem : If the email does not arrive, check your spam or the email entered.

Method 2: Pro Reset (via database)

If the classic method doesn’t work, here it is foolproof method :

Generate a bcrypt hash

• Go to a bcrypt hash generator, for example: bcrypt-generator.com.
• Grab it new password (without adding the cookie_key).
• Generate the hash.

Example of generated hash:

Copy$2y$10$oXMi8gQcYxQS4cfRWPq2LunF929TgZG5pE5jXf8ENyuRuFUMFSNP

Update the database

• Log in to phpmyadmin or your database management tool.
• Go to the table employee (or ps_employee depending on your prefix).
• Find the line corresponding to the user concerned.
• Replace the field passwd by the generated bcrypt hash.

Test the connection

• Return to the login page.
• Use it new password.

✅ Result : You are connected, without depending on the email reset system.

Why does this pro method work?

PrestaShop 9 use bcrypt for hash passwords. By generating a bcrypt hash and injecting it directly into the database, you get around possible problems related to sending emails or interface restrictions.

Special cases

• If you don’t have access to phpMyAdmin : Use an SQL script via SSH or contact your host.
• If the hash doesn’t work : Check that you are modifying the correct row in the table employee.

Conclusion

• For beginners : The classic method is sufficient in 90% of cases.
• For professionals or in case of emergency : The bcrypt method is unstoppable.

Need help with a specific step? Contact me!